Help & Support

1. Create a BuzzExtra account and sign in.
2. Create a project from the dashboard.
3. Upload media (image, video, audio) to your project libraries.
4. Connect the destinations you want to publish to (TikTok, YouTube, Instagram, Facebook).
5. Render a clip in the Studio and publish.

1. Open a project and find the TikTok section.
2. Click Connect TikTok, you'll be redirected to TikTok to authorise BuzzExtra.
3. Approve the requested permissions (login + content posting).
4. You're returned to BuzzExtra and your TikTok display name appears.

BuzzExtra only requests the scopes required to publish videos on your behalf. We do not read followers, viewer data, or messages. You can disconnect at any time from the project page.

1. Open a project and find the YouTube section.
2. Click Sign in with Google to connect YouTube.
3. Choose the Google account that owns the channel and approve the requested scopes.
4. Your channel title appears once the connection succeeds.

We request only the YouTube scopes needed to upload videos and read basic public stats for videos uploaded through BuzzExtra. Tokens are stored encrypted and removed when you disconnect.

1. Open a project and find the Instagram section.
2. Click Connect Instagram, you'll be redirected to Meta to authorise BuzzExtra.
3. Choose the Instagram Professional account linked to a Facebook Page and approve the requested permissions.
4. Your Instagram username appears once the connection succeeds.

Requirements: Instagram Professional account (Business or Creator). The account must be linked to a Facebook Page you manage.BuzzExtra only requests the scopes required to publish Reels on your behalf.

1. Open a project and find the Facebook section.
2. Click Connect Facebook, you'll be redirected to Meta to authorise BuzzExtra.
3. Choose the Facebook Page you admin and approve the requested permissions.
4. Your Page name appears once the connection succeeds.

Requirements: Admin access to a Facebook Page. Used for Facebook Reels publishing.BuzzExtra only requests the scopes required to publish Reels to your Page.

Connection failed or expired

Disconnect the account from the project, then connect it again. This generates a fresh token. If the issue persists, sign out of the social platform in another tab and retry.

Upload rejected by a platform

The platform usually returns a reason (copyright, format, length, community guidelines). Adjust the source media and try again. Silent image exports are 8 seconds by default, add an audio track for longer renders.

Export button is disabled

You need a selected image or video clip. For video projects an audio track is also required. Image projects can export silently.

Manage your subscription and payment method from your dashboard. For invoice requests, plan changes or refunds, please reach out via the contact form.

Still stuck? Use the contact form and we'll reply within 1–2 business days (Mon–Fri).